Important Changes to Membership Benefits & Policies

3 EASY STEPS TO TRAVEL

1. BOOK YOUR USE WEEK.
Schedule your use-week reservation with your home resort.

2. DEPOSIT YOUR USE-WEEK.
Call 800-365-7617 or login online and ‘Deposit’ your use-week.

3. SEARCH & BOOK.
Search real-time availability on the members-only website, or call us and we’ll help you find the perfect destination.

Easy Steps Prime 1
Easy Steps Prime 1
Easy Steps Prime 1

UNDERSTANDING TIER VALUES

Tier Values protect the value of the inventory, while offering members access to more availability in higher-demand seasons across all network resorts.

Tier Values are assigned to each resort week based on supply & demand, and are based on a 6-Tier scale: Tier 1 (Lowest) to Tier 6 (Highest).

Transparency is key with TPI. Tier Values will be visible during the deposit process, before you commit your week. And we clearly display Tier Values for all weeks listed in our Availability Searches, so there are no surprises.

If you already have deposited weeks with TPI, you can view the Tier Values of your weeks in your Deposit History.

CANCELLATION POLICIES

Hot Deals Reservations cannot be canceled. All fees are non-refundable.

Exchanges: Reservations can be canceled 31 or more days prior to the confirmed arrival date. Reservations cannot be canceled less than 31 days prior to arrival. Upon cancellation:
Exchange Fee paid will be forfeited (and a new Exchange Fee will apply if/when re-booked).
Any Upgrade Fees paid will be refunded.
Deposit used for the Exchange will be returned for use toward another Exchange through the Deposit's expiration date.
Reservations canceled 180 days or less prior to the arrival date will result in a Tier Value downgrade of the Deposit used for the Exchange:

  • 91 to 180 days prior to arrival: -1 Tier Downgrade
  • 31 to 90 days prior to arrival: -2 Tier Downgrade
  • If a downgrade results in the Deposit's Tier Value being reduced to less than Tier 1, the Deposit will retain a Tier 1 value.