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Your Professional Resort Management Partner
Trading Places International® the full spectrum of services
required in the operation of vacation ownership resorts. Beginning
with collateral marketing materials and through to owner resale
services, Trading Places International is consumer-focused and
tailors its services to each resort's unique requirement.
Trading Places International is committed to the highest level of quality and, at the same time, recognizes the need to keep expenses low and offset expenses with income. We work in partnership with the resort to generate a profit for the owner's association through the resort's on-site revenue centers. With this approach, maintenance fees don't consume all of the resort's operating expenses, and resort management fees are kept at a surprisingly low level.
Reservations Call Center
Trading Places is committed to One Call efficiency. Callers can book use time, rentals, make an exchange, buy an airline ticket, reserve a car, book tee times, book a cruise, and more…all on the same toll-free call. Call center representatives are professionally trained and travel extensively themselves. These friendly professionals can facilitate all vacation planning, from the most complex multi-destination vacation to the simplest bonus time reservation.
Resort Operations
Trading Places International (TPI) offers the full spectrum of services required in the operation of vacation ownership resorts. TPI is consumer-focused and tailors its services to each resort's unique requirements.
- Hospitality Services
- Specialized Guest Services
- On-site Retail Shop Operations
- Bid Specifications
- Comment Card Analysis
- Disaster Preparedness
- Property Management
- Grounds and Landscaping
- Resort Operations
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- Front Desk Operations
- Recreational and Social Activities
- Production, Review and Analysis of Bids
- Business Insurance/Risk Management
- Board and Annual Meeting Preparation
- Monthly Reports (Occupancy, Employee Performance and more)
- Partner to On-site Management Team
- Housekeeping
- Maintenance and Refurbishment Building and HVAC
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The company is a mentor, resource and partner of the on-site management team. Communication is an open-door opportunity for all partners involved in managing the resort.
Association Financial Services
Trading Places International is committed to the highest level of quality and at the same time recognizes the need of developers to keep expenses low and offset expenses with income. The company works in partnership with the resort to generate profit for the owners association through rentals, resales and on-site revenue centers. The highest objective of owners associations and resort management companies is to preserve the assets of the owners. TPI has decades of experience planning, budgeting, and forecasting the needs of vacation ownership resorts. The company's financial team is expert at working with the resort staff and association board of directors to create detailed financial and operational plans.
- Business Planning
- Cash Flow Forecasting
- Cash Management and Investing
- Assessment Billing & Collection
- Note Processing
- Finance
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Annual Operating Budgets
Reserves Management and Analysis
Monthly Financial Statements and Variance Analysis
Inventory Management with Deed and Title Coordination
Coordinate Annual Audit and Tax Preparation
Full Accounting Services including General Ledger, Aged Accounts
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Human Resources
Trading Places International recognizes and firmly supports hiring the right people, training at all levels, and providing the necessary tools to get the job done.
- Employment Procedures
- Training and Development
- Payroll Processing
- Safety Programs
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- Employee Benefit Structuring
- Front Line Owner Services Specialists
- Policy and Procedures Manual Review
- Oversee/Supervise All Department Heads
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Communications
The administrative team facilitates communications to maintain owner interest in their resort, and also serves as the liaison between board members and TPI on agendas, minutes, and travel to the resort. In addition, this team ensures the board's compliance with state statutes and association documents, which dictate the administrative requirements of each association.
- Communications
- Owner Mailings and Newsletter
- Association Administration
- Legislative Review and Monitoring
- Election Administration
- Owner Correspondence Tracking and Response
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- Owner Database Maintenance
- Board of Directors Updates
- Association Legal Compliance
- File Retention
- Meeting Minutes
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